Frequently Asked Questions
Find answers to frequently asked questions regarding your order and returns. For further inquiries, do not hesitate to contact us in any of the following ways.
E-mail: customercare@amonatelier.com
How to place your order on amonatelier.com
To place your order, please follow these steps:
1. Browse the catalog
Use the navigation menu to explore our categories. We offer 3 main collection:
- Amon Atelier Jewelry. Handmade in Italy and designed by Amon Atelier, our original creations.
- Our curated Vintage Jewelry is a selection of unique pieces, each one-of-a-kind within our assortment.
- Artwork. Original and limited prints of photography by our artists.
2. View product details
Each piece has its own product page. Under Details you will find a full description of the piece and its composition. On a desktop or large screen, click the product image to enlarge it.
Original creations are available in selected gold and sizing options where shown. Vintage pieces come in one size, though vintage rings can often be modified depending on the design.
An estimated delivery time is shown on every product page. Vintage pieces ship within 3 to 5 business days. Amon Atelier pieces are made to order in Italy and require 5 to 8 weeks.
3. Proceed to purchase
- On the product page, select the gold and size where options are available.
- Click Add to Cart.
- When you have finished, click Cart to open the cart popup or cart page.
- Proceed to Checkout, where you can review your order, add a discount code, choose your delivery method and enter your address and payment details.
- Wrapping is included automatically with every order.
- We accept Klarna, credit cards, Swish, Apple Pay and Google Pay.
- Check your details, then click Purchase. You will receive a confirmation email with your order details within a few minutes. Check your spam folder.
Once your order has shipped, you will receive a notification with a tracking number. We also offer shopping by private appointment in Stockholm.
If you need help with our products, placing an order, or have any questions, please contact our Customer Care.
Shipping & Delivery
What is the shipping cost?
We currently ship within Sweden. Shipping is insured and free.
How do I track my order?
It is recommended that you download the PostNord app on your mobile device to receive tracking details. You’ll receive a tracking number via the app once your order ships. Always double check your app, SMS and your email or junk email in case you have not received a tracking number.
Vintage Jewelry
Your tracking number will be created when your item is sent, within 3-5 business days.
Fine Jewelry
Your tracking number will be created when your items have been received from Italy, inspected and packed, within 4-7 weeks.
Contact us in case of assistance.
How long does it take for my order to be handled, before being shipped?
- Vintage Jewelry are handled within 3-5 business days and thereafter shipped.
- Fine Jewelry are "made-to-order" with production finalized within 4-5 weeks.
When will my order arrive?
Depending on your location, order details, customisations, chosen shipping service and unforeseen events, delivery dates may vary. Arrival time depends foremostly on your order details:
- Vintage Jewelry will normally be delivered within 5-8 business days.
- Fine Jewelry are "made-to-order" and will normally be delivered within 5-6 weeks.
Which countries do you ship to?
We currently ship within Sweden only and will ship to the EU in 2026.
Will I have to pay any import charges?
We currently only ship within Sweden with no import charges.
Is my package insured?
Yes, all packages are insured until delivered. You will need to show a valid ID to the shipping company to receive your package. In case you can not provide a valid ID, the items will be sent back to Amon Atelier, refunded and we will charge a return fee of up to 500 SEK.
Returns & Exchanges
Can I change or update my order?
Contact us within 8 hours of placing your order if you have any questions or changes in your order.
What is your return policy?
Items can be returned within 14 days only if completely sealed. Jewelry with a broken seal are non-returnable and non-refundable.
How do I make a return?
We gladly accept returns within 14 days of delivery, provided the product seal remains intact. Opened seals cannot be refunded.
To arrange a return, please email us.
Provide Your:
– Order number
– Name
– Email
– Reason for return
Visit contact page
Once your returned item is approved by us, we’ll send you a return slip. A 150 kr return fee will be deducted from your refund, which is processed within 7–14 days. If your refund request is disapproved you will not be refunded.
How do I make an exchange?
Exchanges are handled as new orders once the original item is approved for a refund and returned.
What is the return cost?
The customer pays for return shipping 150 SEK. It will be deducted from the refund amount if your return has been approved by us. Please read all instructions before proceeding with the return.
When do I get my refund?
Refunds are processed once we receive and approve the return. Only sealed products will be refunded. Broken seals will not be refunded. It can take 7–14 business days from receiving your return until the refund transaction is visible on your bank statement. We will deduct 150 SEK from the refund.
Size & Fit
How do I know my ring size?
We offer a size table on each product page. You can order a ring-size tool from us before purchasing rings.
How long are thea necklaces?
Length is stated in the product details. Most chains are adjustable but if you break the seal you may not return the items, so please ask us if you are unsure.
Are vintage pieces available in other sizes?
No, each vintage piece is one of a kind and available in one size only. In some cases rings can be slightly adjusted. Please contact us if your ring size is slightly above/below the stated vintage ring size.
Product Care
How should I care for my jewelry?
Avoid contact with water, sunlight, perfume and harsh chemicals. Store separately in a box.
Do vintage pieces require special care?
Yes, handle vintage jewelry with care due to their age and uniqueness.